General Contract Conditions
The conditions stipulated below will enter into force between the parties, only when the seller has confirmed the order and sent the buyer all of the stated conditions.
YoIdentification and contact details of the owner
JD PLACAS DECORATIVAS (hereinafter, JD PLACAS DECORATIVAS) with Tax Identification Number B70882394, registered office at Calle de Cavanilles nº21, Madrid, Madrid, registered in the Mercantile Registry of Madrid, in Volume 41640 Folio 184, Section 3, Page M-737747, operates through the website www.jdecoraciones.com only in peninsular Spanish territory.
You can contact the Owner through the following means:
Customer service number: 911238926
Email: info@jdecoraciones.com
Coverage of our products
The use of this web platform, as well as any transaction carried out through it, is considered carried out in Spain and, therefore, is subject to current Spanish laws and regulations, all without prejudice to the legislation that may be applicable according to the consumer condition.
As a Consumer, the Contract concluded is governed by Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (in hereinafter referred to as, TRLGDCU).
Hiring procedure. How can I buy online?
In order for you to access the products offered by JD PLACAS DECORATIVAS and make a purchase, you must freely and voluntarily provide the personal data that will be requested.
It is reported that, in accordance with the requirements of art. 27 of Law 34/2002 on Information Society Products and Electronic Commerce, the contracting procedure will follow the following steps:
- Click on the product you want to select and press the button: “add to cart”. <>.
- If you want to continue shopping, you must press the “continue shopping” button.
- Once you have selected the products you want to buy, as well as the number of units, you must click on “check out.”
- Next, you must provide us with your personal data. For the appropriate purposes, you can log in or create an account to complete the order, or if you wish, make your purchase without registration, as a guest.
- Next, you must indicate a delivery address and chosen shipping method.
- On the same screen, on the right, you have the cart summary with the selected products, price, taxes, shipping costs (if applicable).
- Finally, you must select your desired payment method and confirm your purchase using the "ORDER WITH OBLIGATION TO PAY" button.
Prior to the aforementioned button, an informative clause regarding data protection will appear, as well as access to the second layer of information (detailed information on the privacy policy) and access to these Terms and Conditions.
To process your purchase, you must read and accept both the Privacy Policy and these General Contract Conditions, which will govern the contract made. You can download the General Contract Conditions, if you wish.
In addition, you may accept the sending of commercial information and the sending of the invoice in electronic format.
informs that the electronic document that formalizes the contract will be correctly filed, guaranteeing that said document is accessible to the user. For these purposes, the user may request it from their customer area or through the contact methods provided in our Customer Service.
Technical means for error correction:
The user has access to technical resources provided by JD PLACAS DECORATIVAS during the contracting process to identify and correct any errors in data entry. If any errors are identified in the data entry, the user can follow these steps:
- Access the client area using the credentials provided during the registration process. Identify the corresponding transaction and select the data correction option. Modify incorrect data and commit the changes.
- Customer Service: If you prefer direct assistance, you can contact our Customer Service Product through the available communication channels, indicating which information is incorrect and providing the correct information for immediate update.
It is important to note that once the shipping company takes charge of the product, any request for changes related to delivery must be made directly to the shipping company, using the tracking number provided. The rectification of data in this context will be subject to the discretion of the transport company.
Likewise, you should keep in mind that, for security reasons, if you choose PayPal as the payment method, once the order has been placed, it will not be allowed to make any type of change to the shipping address.
CUSTOMER SERVICE PRODUCT (SAC)
To provide comprehensive care, we inform you about the multiple ways you have to obtain information, manage complaints or obtain assistance related to your order. For the appropriate purposes, you can contact our Customer Service Product as follows:
- Contact Form: You can contact JD DECORATIVE PLAQUES through our contact form available on our website. You can access it by clicking here. here.
- Email: info@jdecoraciones.com
- Telephone: 911238926
Customer service schedule:
Our SAC team will be available to help you during the following times:
Monday to Friday
10:00 – 14:00 and 17:00 – 20:30
Saturdays
10:00 – 14:00
Product information
The product descriptions on our website are based on the JD Decorative Plaques product catalog. The products featured are carefully selected from our collection. We have taken special care to accurately display the colors and features of our products. However, due to variations in monitor quality and resolution, it is important to carefully review the product description on the purchase page, as it is not subject to these variations.
In addition to the sale of products, we also have an online academy and offer in-person training in various areas related to our products.
To provide more complete information, we will also indicate product stock availability. In the event of an error where a product is shown as available but is not after purchase, JD PLACAS DECORATIVAS will inform the user of this situation in accordance with our "RETURNS POLICY – Out of Stock" section.
Price information
The price of each product will be as indicated on our website at the time of purchase and will be expressed in Euros (€). Unless otherwise stated, the prices of the products shown on our website include legally applicable taxes (Spanish VAT).
Additionally, shipping costs and applicable taxes will appear broken down at the time of purchase, on the payment screen, so that the user can precisely know the final price of the product and understand how it is composed.
It is important to keep in mind that prices may change at any time, although said modification will not affect orders that have already been placed.
Our goal is to maintain a transparent relationship with our customers and address any errors fairly and efficiently. Therefore, while we strive to ensure the accuracy of all prices on the website, we acknowledge that occasional errors may occur. Should we detect a clear and verifiable error in the price of any product you have ordered, we will inform you immediately. In such a situation, we will offer you the option of reconfirming your order at the correct price or, alternatively, canceling it if you prefer. This will take place before we send the order confirmation to the email address you provided, at which point the contract will be considered finalized, in accordance with applicable regulations.
Sale promotion
They will be considered sales promotion activities:
- Sales on sale.
- Sales on offer or promotion.
- Balance sales.
- Liquidation sales.
- Sales with gifts.
- Direct sales offers.
In all cases in which our entity carries out any of the above sales, the announcement will specify its duration and, where applicable, the special rules applicable to them. The duration of each sales period will be freely decided by the Entity.
In the case of items with a price reduction, the previous price will appear along with the reduced price, except in the case of items put on sale for the first time.
If the announced sales do not include the information set out in the previous paragraphs, it will be understood, as indicated in these conditions and in this section, that the price may vary depending on demand, not responding to a specific deadline or a promotion. specific. That is, they will be RRP prices (retail price).
In the case of sales with a gift or incentive, this may be delivered within the period determined by the sale without exceeding that established in each Autonomous Community, which in any case will not be more than three months from the expiry date of the promotion.
Shipping costs
Shipping costs for our products will be calculated automatically during the purchase process and added to the purchase total before completing the purchase. We want to offer a fair and competitive shipping rate for all our customers.
Shipping Rates:
Standard Shipping: From €65. The final cost may vary depending on the destination and the weight of the package.
Offer and acceptance
The contracting procedure and pre-contractual information is in Spanish. This is the language that will be used to carry out the contract. If it can be carried out in another language, it will be indicated before starting the contracting procedure.
Information on payment methods
Payment is made through the website at the time of purchase and JD PLACAS DECORATIVAS will send you a confirmation email informing you of the expected date for receiving the product.
states that it does not have access to or store sensitive data related to the payment method used by the User, except for those strictly necessary for its management. Only the corresponding financial entity processing the payment has access to this data for the management of payments and collections. Once the purchase process is completed, an electronic document is generated in which the contract is formalized and which the user can print.
JD PLACAS DECORATIVAS reserves the right to cancel orders in accordance with these terms and conditions. You can consult the reasons for cancellation in the specific section that governs them.
What payment method can I use to make my online purchase?
Payment for the products offered by the entity may be made through:
- Credit or debit card. Visa, MasterCard, Maestro, Discover Card, Diners Club, and UnionPay. If your payment method is a bank card, by clicking "Order with obligation to pay" you are confirming that the credit card belongs to you. If you receive a notification that your card has been declined and you have verified that the card has not expired and that the information associated with your card is correct, you should contact your bank first to find out the reason for the decline or lack of authorization.
- PayPal.
If you choose PayPal as the payment method, once the order is placed, it is not allowed to make any type of change to the shipping address.
- Wire transfer.
- In store. (No increase to the final price).
Using this method, payment will be made at the store selected for collection. Orders through payment in store will be held for 3 business days pending payment/collection starting the day after placing the order.
Once the order is placed, the company will confirm your order immediately. These General Contract Conditions will remain on this website, and must be accepted by you before making payment.
How can I pay via bank transfer?
If you have chosen bank transfer as a payment method, you have a maximum of 3 business days to make it. The order will begin to be processed once the company has proof of the payment.
If after the period of 3 business days we have not received the deposit, we will proceed to cancel the order.
What information should I use to make the bank transfer?
Too easy. Once this payment option is selected, the information necessary to make the payment is as follows:
- Beneficiary: JD PLACAS DECORATIVAS SL
- BIC: BSCHESMMXXX
- IBAN: ES86 5142 1525 1623 2656
- Subject: ORDER NO.
The transfer costs will always be borne by the buyer.
Is it safe to enter my credit card details on the website?
As you can see in our security policy, our payment is secure using the indicated means. Our Online store has an SSL certificate that protects the banking information transferred in the purchase process using encryption methods. Confidential credit or debit card payment data is transmitted directly and securely to the financial institution.
When making the payment through the gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Then it will connect with the issuing bank, which will request authentication and authorization of the operation.
My card has been declined, what can I do?
If you receive a notification that your card has been declined, you will need to contact your bank first to find out why. However, this circumstance can occur for several reasons:
- The most common reasons for payment rejection are related to payment security policies. When making a payment through the secure payment gateway, the system will automatically verify that the card is activated for Secure Electronic Commerce. It will then connect to the issuing financial institution, which will ask the buyer to authorize the transaction using a personal authentication code. The transaction will only be processed if the credit card issuer confirms the authentication code, at which point the card will be charged. Otherwise, the transaction will be rejected.
- The card may be expired. Please check that your card has not exceeded its validity date.
- Credit limits or funds hold. You may have reached your card's purchase limit.
- Data entered incorrectly. Please check that you have filled in all the required fields with the correct information.
In any case, your bank is the only one that can provide you with the exact reason why a payment has been rejected.
My card has been used fraudulently, what should I do?
You must notify JD PLACAS DECORATIVAS via email or telephone of any improper or fraudulent charges on the card used for purchases on the website as soon as possible, so that JD PLACAS DECORATIVAS can take the necessary steps.
Billing information
The company generates invoices in electronic format as long as you previously authorize us at the final time of the purchase. If you have not marked your consent to receive the invoice in electronic format, we will provide you with your paper invoice along with the shipment of the order since this will be the format established by default.
If you have not checked the box that authorizes the issuance of the invoice in electronic format, but are interested in having it in that format, you can request it later through your user area if you are a subscriber of any product or product of our company or by writing to the email address provided in these conditions.
The invoice will be issued in the name of the natural or legal person placing the order, so the User must ensure that the correct and complete details of the buyer are entered.
No subsequent changes will be possible.
JD PLACAS DECORATIVAS advises that, to preserve data confidentiality, duplicate invoices will only be issued to the contract holder. Duplicates will not be issued to third parties.
SHIPPING POLICY
Delivery time
, we strive to ensure that your orders arrive on time and in perfect condition. To do this, we work with trusted transport companies such as SENKER, GLS, SEUR, and CORREOS. However, due to the nature of our products, shipping may take up to 30 days as each piece is made to order.
Delivery Times and Procedure:
Manufacturing and Shipping: Since our JD DECORATIVE PLAQUES are custom-made, the shipping process may take up to 30 days from order confirmation.
Transport Companies: We use the services of SENKER, GLS, SEUR, and CORREOS to guarantee safe and efficient delivery.
Delay Notification: In the event that, for any reason, the order cannot be delivered within the established timeframe, we will notify you as soon as possible to keep you informed.
Additional considerations:
Working Days: All mentioned deadlines refer to working days and are subject to confirmation of payment according to the selected method.
Delay Information: If there is any delay in delivery, we will inform you without delay so that you are aware of the situation.
Non-Working Days: Please note that we do not make deliveries on Saturdays, Sundays, or national, regional and local holidays.
If you have any additional questions or need more information about delivery times, please do not hesitate to contact our customer service.
Delivery location
undertakes to deliver the product in perfect condition to the address you have indicated, which must be located in Spanish territory. To ensure successful delivery, it is important that the address provided is accessible during normal business hours.
It is important to note that JD PLACAS DECORATIVAS assumes no responsibility if the product is not delivered due to incorrect, inaccurate, or incomplete information provided by the user. Likewise, JD PLACAS DECORATIVAS will not be liable in cases where delivery cannot be completed due to reasons beyond the control of the assigned shipping company, such as the recipient's absence.
Transfer of risk and ownership
Delivery problems
If there is any discrepancy or visible problem with the order upon delivery, you should not accept the delivery and should note it on the delivery slip or other document used by the carrier. Accepting an order with noticeable damage or defects may cause problems with its return. However, in both these cases and in cases where defects are detected upon opening the package, you should immediately contact us via email at info@jdecoraciones.com, providing your personal information, order number, a photograph, and a description of the discrepancy or problem. We will then contact you shortly to try to resolve the issue.
LEGAL GUARANTEE
The User may exercise the legal guarantee of THREE YEARS for the products or services in accordance with current regulations on consumer product guarantees, as established in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. Furthermore, JD PLACAS DECORATIVAS undertakes to maintain the availability of repair parts and adequate technical service for a period of 10 years from the date the product ceases to be manufactured.
QRETURNS POLICY
Right of withdrawal
Products that are not among the exceptions of art. 103
To return a product, as an individual, you have a maximum period of fourteen (14) calendar days from the receipt of the product.
Shipping costs for the return will be your responsibility.
Examples of non-application of the withdrawal period:
- Custom made or personalized items.
How should you proceed to return a product?
- The products must be returned in the same conditions in which you received them, along with any accessories related to them, it being advisable to accompany a photograph of the condition of the product and packaging.
- You will be responsible for the costs of returning the product
- Under no circumstances will we accept returns sent postage due.
Once we verify that the products you return to us meet all the specifications of the Return Policy, we will send you an email informing you that the return has been accepted.
If you have any questions about the return process, please contact us via email at info@jdecoraciones.com or by phone at our Customer Service number 911053020.
To make a return, you must give the products to the carrier along with the return form, which you can download here.
Refund
Regardless of your payment method, your refund will be processed as soon as possible, but always within 14 days of receiving the returned product at our warehouse. If you paid by bank transfer, please include your bank account details in the return form so we can process your refund.
Out of stock
If all units of the purchased product are out of stock, Customer Service will notify you as soon as possible using the contact information provided during the purchase process. In this situation, JD PLACAS DECORATIVAS will issue a full refund immediately and, in any case, without undue delay.
MINORS
JD Decorative Plaques directs its products exclusively to users over 18 years of age. Minors under this age are NOT authorized to use our products and should not, therefore, send us their personal data. JD Decorative Plaques assumes no responsibility in the event that minors attempt to access or use the product in an unauthorized manner. Parents or legal guardians are therefore urged to supervise the online activities of minors and ensure that they do not use this product without proper authorization.
Conflict resolution
Applicable law and jurisdiction
The relationship between JD PLACAS DECORATIVAS and the Consumer and User will be governed by current Spanish legislation. In accordance with the provisions of Article 90.2 of the TRLGDCU (General Law for the Defense of Consumers and Users), all disputes and claims arising from this legal notice will be resolved by the Courts of the consumer's domicile.
Complaint forms
We are committed to guaranteeing the satisfaction of our clients and addressing any claim in a timely and effective manner. If at any time you consider that your rights as a consumer have not been respected or you have a complaint about our products or services, we offer you the possibility of requesting Complaint Forms.
You can make this request in the following ways:
- In the physical store: If you prefer to present your claim in person, you can request the Claim Forms in our physical store located at C/ DEL PRINCIPE DE VERGARA Nº 109 PLANTA 2 (28007 MADRID) MADRID.
- Via email: If you wish to request the Claim Forms electronically, you can send an email to our official contact address: info@placasdecorativas.es In the subject of the email, please include “Request for Claim Forms” . In the body of the email, provide your full name, address, and a brief description of the complaint or reason for the request.
Once your request is received, we undertake to provide you with the Claim Forms as soon as possible and to provide you with all the necessary assistance to complete them correctly. Your opinion is important to us and we will endeavor to resolve any problems or inconveniences fairly and transparently.
Remember that we are here to help you and we are committed to the quality of our products and services. If you have any additional questions or need more information, please do not hesitate to contact us. We will be happy to assist you.
Extrajudicial conflict resolution
In accordance with the provisions of article 40.5 of Law 7/2017, of November 2, which incorporates Directive 2013/11/EU of the European Parliament and of the Council, of May 21, 2013, into the Spanish legal system. , on alternative resolution of online disputes in consumer matters, the consumer and user is informed that in case of conflict they may resort to extrajudicial resolution of online disputes:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
Intellectual Property Claims
respects the intellectual property of third parties. If you consider that your intellectual property rights may have been infringed, please notify us of this incident by email at info@placasdecorativas.es providing the following information:
- Detailed description of the work protected by intellectual property rights that you believe has been infringed.
- Clear and specific identification of the exact location on our website where the alleged infringing content is located.
- Sufficient contact information.
- A statement in which you represent in good faith that the use of the content in question is not authorized by the owner of the intellectual property rights, its legal representative or the law.
- A statement that the information provided in your notice is accurate and that you are the intellectual property owner or are authorized to act on the owner's behalf.
Once we receive this information, we will proceed to analyze it and take appropriate measures, in compliance with our policies and applicable legislation. We appreciate your cooperation in this process and are committed to addressing any claims of intellectual property infringement diligently.
LEGAL NOTICE AND PRIVACY POLICY
For detailed information about the Product Owner, as well as the legal terms and conditions of the operation of this website, and how we handle and protect your personal data, please visit the sections Legal Notice and Privacy Policy available on our website.
Security policy
JD PLACAS DECORATIVAS has contracted an SSL certificate for its website.
An SSL certificate protects all personal and confidential information that can be handled on a website, regardless of the information that is being transmitted, such as from any of the website's contact forms to the server, or the data introduced for subscription to newsletters or access to protected areas, etc.
The website address will appear in green, activating the “https” protocol that allows secure connections from a web server to the user's browser.
MODIFICATIONS
These General Contract Conditions may be modified/updated based on established legal requirements or by updating our policies. For this reason, we recommend that you review these GTC before proceeding to purchase new products.
Date 06/14/2024
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